Help & Support

Need help with the SkinScreener app? Find answers to common questions, risk assessment guidance, and technical support.

Frequently Asked Questions

Find answers to your questions about our app and skin cancer prevention here.
Can I share my SkinScreener results with a doctor?
Can SkinScreener Diagnose Melanoma?
Can SkinScreener be used for workplace health programs?
Can SkinScreener be used on any smartphone?
How do I install and set up the app?
How do I scan a lesion?
How does SkinScreener work?
How does risk assessment work?
Is SkinScreener a replacement for a dermatologist?
Is it safe to use SkinScreener?
Is my personal data safe?
My risk results change between scans.
SkinScreener is a class IIa medical device. What does that mean?
The app is crashing or not working.
The camera won’t focus or capture my lesion properly.
What does it mean to have low, medium or high risk?
What if I get a high-risk assessment?
What is a skin lesion?
What is the motivation behind SkinScreener?
What should I do after getting a result?
Who can I contact if I have questions?
Who can use SkinScreener?
Why do I have to pay for the service?
Why is it important to scan regularly every month?
Why is the early detection of skin cancer important?

Still have questions?

We are here to help you!