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Frequently Asked Questions
Find answers to your questions about our app and skin cancer prevention here.
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Who is responsible for SkinScreener?
SkinScreener is owned and operated by medaia GmbH, with its registered office at Am Eisernen Tor 5/1/12, 8010 Graz, Austria.
Can SkinScreener Diagnose Melanoma?
SkinScreener can help you monitor your skin and allert you to potentially dangerous moles. However, SkinScreener can not give you a diagnosis. You will need to visit a dermatologist.
My risk results change between scans.
Slight variations may occur due to lighting or camera positioning. Make sure the mole or skin lesion is distanced 15cm (6 in) and scan under consistent lighting conditions. If results differ, follow the recommendation for the higher-risk result.
The camera won’t focus or capture my lesion properly.
Clean the camera lens and position your device so that the mole or skin lesion is 15 cm (6 in) away from the camera. Hold the device steady and start the scan.
The app is crashing or not working.
Try reinstalling the app. If the issue persists, contact support@medaia.atlassian.net
What should I do after getting a result?
Even with Low Risk results, continue to monitor your skin and attend regular check-ups. For Medium or High Risk results, consult a dermatologist to confirm findings and determine further steps.
How do I scan a lesion?
Tap the “+” in the menu bar and hold your camera approximately 15 cm (6 in) from the skin lesion. Press the Scan button, and the app will highlight any detected lesions and display their risk category. When multiple lesions are detected, tap each one to view its individual assessment.
The smart risk assessment for modern skin care lays in your hand
Protect your skin with confidence - scan moles and monitor changes anytime, anywhere. Download the SkinScreener app now for fast, AI-powered skin checks and early skin cancer detection.
